Effective Date: May 25, 2018

The Couples Institute (“The Couples Institute”) owns and operates this www.couplesinstitute.com website business. All references to “we”, “us”, or “our” shall be construed to mean The Couples Institute.

The Couples Institute will be acting as the “Controller” of the personal data you provide to us. This includes your personal contact information and the contact information of your affiliated organization.

WHY WE NEED YOUR DATA

We need to know your basic personal data consisting of contact information for purposes of responding to your inquiry on our Contact Us web page and similar web pages.

In addition, we need to know your personal data to send you emails for other specific purposes only if you have explicitly given your consent to receive these emails.

WHAT WE DO WITH YOUR DATA

Your personal data is processed by our personnel located in Menlo Park, California, USA; however, for purposes of hosting and maintenance, your personal data may be archived on servers provided by Liquid Web, Infusionsoft, Premium Webcart, and bucket.io.

If you are from outside the U.S., understand that you are sending PII and Usage Data to the United States where our servers are located. That information may be then transferred within the U.S. or back out of the U.S. to other countries outside of your country of residence. These countries may not necessarily have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage, and use of your PII and Usage Data will at all times be governed by this Privacy Policy.

We use the following third party services that collect Personal Data and/or provide Usability, Analytics, Cookies, and Usage Data for our website and properties:

Third Party Services Accounts – Facebook Account, Facebook Comments

Analytics and Heatmaps – Google Analytics, Facebook Ads conversion tracking, Google AdWords conversion tracking and WordPress Stats, Hotjar

Affiliate – Amazon

Displaying content from external platforms – Wistia, Vimeo, YouTube, Amazon Web Services (AWS)

Remarketing and behavioral targeting – Google Adwords, Facebook Ads, Facebook Custom Audiences

Handling Payments – PayPal, Authorize.net, First Data Omaha

Except for the sub-processors listed above, we won’t share your personal information with third parties outside our organization unless authorized by applicable law.

If we are acquired by another party, we will share your personal data with the acquiring party.

Unfortunately, the transmission of information via the internet is not completely secure. Although we use best practices to ensure your data is encrypted to the standard required in the GDPR to protect your personal data, we cannot guarantee the security of your data as it is transmitted and stored.

HOW LONG WE KEEP YOUR DATA

We will not retain your personal data for longer than required by the purpose they have been collected for. This means that we will keep your personal information: (i) for as long as required by law, (ii) until we no longer have a valid reason for keeping it, or (iii) until you request us to stop using it. When we delete your personal data from our databases, it will remain in our backup system until it cycles out.

We will delete your personal data that you provide for purposes of responding to your inquiry on our Contact Us web page and similar web pages, unless you are continuing to request information from us.

WHAT ARE YOUR RIGHTS

You have right to: (i) request access to and rectification or erasure of your personal data, (ii) request restriction of processing your personal data, and (iii) withdraw your consent at any time. If you provide a notice to us regarding your exercise any of the above rights, we will forward your notice to other authorized parties which are holding and processing your personal data, where appropriate.

If you wish to raise a complaint regarding how we have processed your personal data, you can contact us with the Contact Us information below, and we will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you may complain to the data protection officer in the country in which you reside.

HOW TO CONTACT US

The Couples Institute
445 Burgess Drive, Ste 150
Menlo Park, CA 94025
Phone: 650-327-5915
Email: admin@couplesinstitute.com

View our full Privacy Policy here.

A Glossary of Terms that are sometimes Confusing

Couples Therapy is a counseling procedure that seeks to improve the adjustment of two people who have created an interdependent relationship. There are no standard procedures to help two people improve their adjustments to each other. Generally, a more experienced therapist will offer more perspectives and tools to a couple. Length of treatment will depend on severity of problems, motivation and skills of the therapist. A couple can be dating, living together, married or separating and may be gay, lesbian or heterosexual.

Marriage Therapy is a term often used interchangeably with marriage counseling. The term marriage implies two people have created a union sanctioned by a government or religious institution. The methods used in marriage counseling, marriage therapy and couples therapy are interchangeable and depend more on the specific challenges of each unique couple.

Psychotherapy is one or more processes to help improve psychological and emotional functioning. Examples are psychoanalysis, cognitive therapy, behavior therapy, Gestalt therapy, Transactional Analysis, Rational-Emotive therapy, or group therapy. Many forms of psychotherapy are blends of different approaches. For example, newer forms of psychotherapy called energy psychology draw upon recent advances in brain and neuroscience. These approaches often build on cognitive behavioral methods.

Clinical Psychologist. After graduating from college, it usually takes about five years of graduate school to get a Ph.D. in Psycholgy. It then requires an additional two years of supervision and passing a written (and often) an oral exam. There are a few states that allow psychologists to prescribe medications (with additional training) but that is uncommon.

Psychiatrist. After graduation from medical school, there is a generally a 4-year psychiatric residency. After the completion of this training, psychiatrists must pass an exam issued by the American Board of Psychiatry and Neurology to obtain certification and legally practice in the field. Psychiatrists can prescribe medications.

Clinical Social Worker. This profession usually requires two years of study after obtaining an undergraduate degree. While specific licensure requirements vary by state, most require clinical social workers to obtain 3,000 hours or 2 years of supervised clinical experience, after obtaining a Masters degree. Social workers can also specialize in diverse fields such as human services management, social welfare analysis, community organizing, social and community development, and social and political research.

Marriage and Family Therapist. Obtaining this license requires a Masters degree which takes approximately two years of post graduate study. The license also requires 3000 hours of supervised work and passing written exams.

The Couples Institute. We have assembled a group of top notch therapists at The Couples Institute. Whatever marriage help or marriage advice you are looking for, we are here to serve you. While most other therapists see only a few couples a week, we specialize in marriage and couples relationships, working to develop and bring you the most current and effective approaches to couples therapy. For more information about couples therapy or marriage counseling, see our couples therapy section.